INDEPENDENT COMPANY CONTACT RECORDSSources & editorial standards
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Company records/Airlines & passenger servicesAn independent reference

THE CONTACT RECORD · Airlines & passenger services

Avianca

Customer Service Number

TOLL-FREECOMPANY-PUBLISHED CONTACT

Reservations and customer service

1-866-919-0081
United States
Call AviancaAll contact options ↓
Original company sourceSource date: Sep 20, 2026

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free in the listed region. Mobile airtime and international charges may apply.

Independent directory. Driftwood Chronicle is not Avianca’s customer service team. The numbers and company links belong to their listed owners. We do not connect or redirect calls.

01 / CONTACT ROUTES

Choose the right department.

Find a documented route to Avianca, with the region and contact purpose alongside it. Locate the ticket issuer on the confirmation before requesting an amendment. Source dates describe the evidence review, rather than a test call.

BOOKING & RESERVATIONS

Planning a new booking?

Planning a new journey with Avianca? The booking destination and reservations contact below are the places to check the proposed trip.

  • Prepare the itinerary, travel dates and passenger needs.
  • Ask the seller to confirm the complete fare and any service charges before paying.

EXISTING BOOKINGS

Changes, cancellations & refunds.

For an existing Avianca ticket, identify the issuer first. A change, cancellation and refund request can follow different processes.

  • Check the fare conditions and the name of the ticket seller.
  • Use the airline or issuer’s own process and retain any written decision.

02 / READER EXPERIENCES

Reviews of Avianca.

First-hand accounts submitted to this directory. Reviews express individual experiences, not the company’s position.

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Write a review

Share your own experience with Avianca. Reviews are checked before publication; your email is not public.

Read the review policy before contributing.

03 / THE SOURCE RECORD

Trace each contact to its source.

Dates describe the source review recorded in this directory. They are not a live availability check or a test call.

  1. avianca.com/en/about-us/contact-us
  2. avianca.com/en/my-booking/services/changes-and-refunds
  3. refunds.avianca.com/en/refund-request/
  4. avianca.com/